Support

Last updated 9 October 2026.

Write to mypotential.contact@gmail.com with any question about the app, your subscription or your data. Privacy requests are answered within one month. MyPotential is for people aged 13 and over.

Subscriptions

Manage or cancel. On your iPhone, open Settings, tap your name, then Subscriptions, then MyPotential. Cancelling stops the next renewal and you keep access until the end of the period you paid for.

Restore a purchase. On the plans screen tap Restore, or in the app's Settings tap Restore purchases. It unlocks the app for the Apple Account that bought it.

Refunds. Apple handles refunds for App Store purchases, at reportaproblem.apple.com.

Your account and data

Delete your account. In the app, open Settings and choose Delete account. It removes your account and everything logged against it, permanently, and needs no email to us. It does not cancel an Apple subscription; cancel that as above.

Export your data. In the app, open Settings and choose Export my data. You get everything on the phone as a JSON file.

Groups

Report or block. Press and hold any message in a group, or tap the flag beside it, to report it or block the person who sent it. Blocking hides their messages from you at once, and they are not told. Every report is read, and serious ones are acted on within 24 hours.

Parents and guardians

Under 16, a parent or guardian agrees in the app before it keeps any health information, and the app never sets anyone under 18 a weight-loss target. To see or delete your child's data, write to mypotential.contact@gmail.com.

Health and safety

MyPotential is not a medical device and nothing in it is medical advice. If you are in crisis, contact your local emergency number.