MyPotential
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Terms of Service
MyPotential is a tracking and coaching tool, not a doctor or a financial adviser. Luna and every reading in the app are informational, not medical or financial advice. You keep ownership of everything you log, and you can delete it all at any time.
Not medical advice
MyPotential is a personal tracking and coaching tool, not a medical device or healthcare provider. Nothing in this app, including anything Luna says, constitutes medical, clinical or professional health advice. Always consult a qualified professional for health decisions.
If you think you may have a medical emergency, or you are thinking about harming yourself, do not use the app: call your local emergency number or a doctor straight away.
Not financial advice
MyPotential’s Finance section, Luna and every helper in the app are informational only. Nothing in them is investment, tax, legal or financial advice, and nothing in the app is a recommendation to buy, sell or hold any financial product. For decisions about investments, pensions, insurance, loans, mortgages or tax, consult a licensed financial adviser.
1. Acceptance
By creating an account or using MyPotential you agree to these terms, which also serve as the end-user licence agreement for the app. If you do not agree, do not use the app. These terms form a binding agreement between you and the operator of MyPotential, and not with Apple. See section 16. MyPotential is operated from Romania, in the EU.
2. Licence
We grant you a personal, non-exclusive, non-transferable, revocable licence to use MyPotential on devices you own or control, for your own personal, non-commercial use. That licence is limited by the Usage Rules in Apple’s App Store Terms of Service, including the rule that lets members of your Family Sharing group use the app. We keep all rights not expressly granted to you.
3. Who can use it
You must be at least 13 years old to use MyPotential. If you are under 18, you confirm that a parent or guardian has agreed to you using it and to these terms, and they are responsible for your use of it. If you are under 16, a parent or guardian must also agree in the app before it keeps any of your health information, as the Privacy Policy describes.
Parents and guardians: the app never sets a weight-loss target for anyone under 18. You may enter a target weight your child’s doctor set, and Goals will pace it at no more than 0.5 kg a week; by entering one you confirm it came from their doctor, and you can change or remove it in Settings. The app cannot know your child better than you do. Please look at what they log, and write to mypotential.contact@gmail.com if you want their account or data deleted.
You may not use MyPotential if you are barred from doing so under the laws of your country, and by using it you confirm you are not located in a country subject to a U.S. embargo or listed on a U.S. prohibited-party list, a confirmation Apple requires of every App Store app.
4. Your account
You are responsible for all activity under your account, and for keeping your password and the email address or Apple or Google account you sign in with secure. Create one account per person and do not share it.
Tell us at mypotential.contact@gmail.com straight away if you believe your account has been compromised.
5. Acceptable use
You agree not to use the app for any unlawful purpose; to reverse-engineer, scrape or extract data from the service beyond what the law expressly permits; to overload or interfere with its infrastructure or circumvent a rate limit or security measure; to use Luna to generate harmful, abusive or misleading content; or to attempt to access anyone else’s data or account.
We may suspend or terminate accounts that breach these rules.
6. Groups
Groups let you race the people you invite on who is most locked in, and share messages with them. There is no tolerance for objectionable content or abusive users. You may not post anything hateful, harassing, threatening, sexually explicit, violent or illegal, target anyone for who they are, share someone else’s private information, or spam. You may not post anything that encourages disordered eating, extreme dieting or fasting, or self-harm. The Community Guidelines, in Settings and on our website, set out these rules in full and are part of these terms.
Every message can be reported and every member can be blocked, from the message itself. Blocking hides that person from you at once. Every report is read, and serious ones are acted on within 24 hours: we remove the content and remove the person who posted it from Groups, or close their account.
Messages run through a filter before they are posted, which refuses the clearest cases. It is a first line, not a promise that you will never see something offensive, which is what reporting and blocking are for.
If we remove something you posted or restrict your account, we tell you what we did and why, and you can ask us to look again within six months by writing to mypotential.contact@gmail.com. A person reviews every appeal. Whoever filed a report is told what we decided. The same address is our point of contact for users and authorities under the EU Digital Services Act, in English or Romanian.
You are responsible for what you post and for how you deal with other members. We do not check who members are before they join a group.
7. Luna and the readings
Luna is an AI, not a person. So is every helper in the app that writes an answer for you.
Luna, the score, the bottleneck reading and every target in the app are provided for informational and motivational purposes only.
AI responses are generated automatically and may contain errors. They are not a substitute for professional medical, nutritional, psychiatric or fitness advice, and you should not make significant health decisions based solely on them.
Nor are they financial advice. Luna and the Finance helpers never recommend buying, selling or holding any investment or other financial product, and you should not make financial decisions based on them. A licensed financial adviser is the right person for those.
Calorie, protein and hydration targets are estimates from standard formulas and may not be accurate for you. The bottleneck reading is computed from your own log, and from any source you connect, and is only as good as what goes in.
MyPotential does not diagnose, treat, cure or prevent any disease, and is not a medical device.
8. Exercise, food and your health
Talk to a doctor before you start a new training plan, change how you eat, or aim to lose or gain weight, and especially if you are pregnant or breastfeeding, are under 18, have a heart condition, diabetes, high blood pressure or an injury, take medication, or are under medical care for anything.
MyPotential is not designed for anyone who has, or has had, an eating disorder. Counting calories, weighing yourself and tracking food can make one worse. If tracking makes you anxious about food or your body, stop using those parts of the app and talk to a doctor or an eating disorder service.
Exercise carries a risk of injury. You choose what you do, how hard, and when. Stop straight away if you feel pain, dizziness, chest pain or shortness of breath. A training plan, pace or target in the app is a suggestion from your own numbers, not an instruction, and you take part in any activity at your own risk, to the extent the law allows.
9. Your data
You choose what to enter and what to connect, and you do so voluntarily. You keep ownership of everything you log. We claim no rights over it beyond the permission needed to store it, sync it, score it and run the features you ask for. We handle it as described in the Privacy Policy, and you can export or permanently delete it at any time from Settings.
A source you connect, such as WHOOP, Oura or Apple Health, stays governed by its own terms. We read from it only what the Privacy Policy lists, and you can disconnect it at any time.
10. Subscriptions and payment
MyPotential is a subscription app. Full access requires a paid subscription, offered as an auto-renewable purchase through the App Store. The plan, its length and its price in your own currency are always shown on the purchase screen before you confirm, and the price is set by Apple for your country’s store and includes any applicable tax.
Free trials. Where a trial is offered, it is free for the stated number of days, once per Apple Account. If you have had it before, the purchase screen shows the price with no trial and the subscription starts straight away. If you do not cancel at least 24 hours before a trial ends, it converts into a paid subscription and the first payment is taken then. Any unused part of a trial is forfeited if you buy a subscription during it.
Renewal. Subscriptions renew automatically unless auto-renew is turned off at least 24 hours before the end of the current period. Your Apple Account is charged within 24 hours before the period ends, at the then-current price. We will give notice of any price change and you may cancel before it takes effect.
Cancelling. Manage or cancel at any time in your device’s Settings, under your name, then Subscriptions, or from Manage subscription in the app. Cancelling stops the next renewal and you keep access until the end of the period you paid for. We do not delete your data when a subscription ends.
Refunds. Apple sells every MyPotential subscription, so refunds are decided by Apple under its own policy, not by us. Request one at reportaproblem.apple.com, signed in with the Apple Account you paid with. We cannot issue refunds for App Store purchases ourselves.
EU right of withdrawal. If you are a consumer in the EU, the 14-day right of withdrawal for an App Store purchase is exercised with Apple, as the seller, under Apple’s Media Services Terms: from your Apple Account’s purchase history, or with the withdrawal form those terms provide. Those terms also say when the right does not apply. This does not affect any right you have as a consumer that cannot be excluded.
11. Availability and changes
We aim to keep MyPotential available at all times but do not guarantee uninterrupted service. We may change, suspend or discontinue features at any time, and will try to give reasonable notice of significant changes. If we discontinue the service you will be able to export your data first.
We may update these terms. The date at the top shows the current version, and we will tell you in the app of any material change. Continued use after a change is acceptance of the updated terms. If you do not accept them, stop using the app and delete your account.
12. Intellectual property
The MyPotential name, Luna, the design and the software are owned by or licensed to us. You may not copy, reproduce or redistribute any part of the app without our written permission. Your personal data belongs to you.
13. Disclaimer and limitation of liability
To the fullest extent permitted by law, MyPotential is provided as is and as available, without warranty of any kind. We are not liable for indirect, incidental or consequential damages arising from your use of the app, nor for decisions you make based on information or AI output in it. Our total liability to you for any claim shall not exceed the amount you paid us in the 12 months before the claim.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, for intent or gross negligence, or for any other liability that cannot be excluded under applicable EU or local consumer law.
To the extent the law allows, you agree to compensate us for losses and reasonable costs we suffer because of a claim brought by someone else that results from your breach of these terms or your misuse of the app, where you are at fault.
14. Termination
You can delete your account at any time from Settings. We may suspend or terminate your account if you violate these terms. On termination your data is deleted as described in the Privacy Policy.
15. Governing law
These terms are governed by the laws of Romania. Disputes are subject to the jurisdiction of the competent Romanian courts, without prejudice to your rights as a consumer under EU law or the mandatory law of your country of residence.
16. Terms that apply to the App Store
This agreement is between you and us only, not with Apple. Apple is not responsible for MyPotential or its content, and has no obligation to provide any maintenance or support for it.
Support questions go to mypotential.contact@gmail.com.
If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price, if any. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app.
We, not Apple, are responsible for addressing any claim by you or a third party relating to the app, including product liability claims, any claim that it fails to conform to a legal or regulatory requirement, and claims under consumer protection or privacy law, and for the investigation, defence, settlement and discharge of any third-party claim that the app infringes intellectual property rights.
You must also comply with any third-party terms that apply when you use the app, such as those of WHOOP, Apple Health and your mobile network provider.
Your use of the app must comply with the Usage Rules in Apple’s App Store Terms of Service. Apple and its subsidiaries are third-party beneficiaries of these terms and, on your acceptance, may enforce them against you.